I have entered the wrong shipping address, can you help me?
If you've made an error in your details when placing an order, please CONTACT US immediately by email with your full name and order number. We will do our absolute best to assist you in updating your details before your order is shipped.
Sadly, if your order has already been processed and shipped, we are unable to change your shipping address. If this happens, you are able to redirect your parcel through the Australia Post Website or the Australia Post App.
Importantly, if your order is returned to us due to an incorrect address or it is unclaimed, costs incurred to resend the order will be at the customers expense. Please always double check your details before finalising your order.
I have accidentally added the wrong item, what do I do?
We all make mistakes, if you have accidentally added the wrong item (whether it be size, style or quantity) to your order please CONTACT US immediately.
Whilst changes are dependent on stock availability, we cannot guarantee we will be able to amend your order before it has been processed and shipped. We will of course do our best to facilitate any changes where possible. We appreciate your understanding!
Do you offer refunds or exchanges?
We offer credit notes for change of mind or incorrect sizes. These credit notes are sent in the form of a gift card that does not expire! Your satisfaction is our top priority, and we want you to love your items.
Whilst we to try to display all of our items as accurately as possible, we cannot guarantee that the colours and patterns will be exactly as they appear on the website. Please email us if you would like any clarification on an item regarding sizing or colours, we are more than happy to help!
Do you offer International shipping?
Yes, we ship Internationally via Australia Post HOWEVER this is dependant on your location. Please CONTACT US to discuss any shipping enquires you may have, prior to placing an order.
Please note: We are not responsible for any customs or import duties that may apply in your country. Be sure to check with your local authorities before ordering. Mae & Rae does not offer refunds for any change of minds due to duties and taxes.
What payment options do you offer?
We offer payment methods via Visa, Mastercard, EFTPOS, Union Pay, Afterpay, Paypal and Shop.
How long does it take to get my order?
Please allow 5-7 business days for orders to be processed when placed in standard times. During our product launches or sale periods, the volume of orders increases therefore we ask that you bear with us and allow up to 10 business days for processing.
Please note that processing times are separate to shipping times. The processing includes the pick and packing of your order. Once your order has been sent, the shipping time frame begins.